Got a Question?

If you’ve got a question, we just might be able to answer it below. If not, or you need to talk to us about your order, please get in touch


You will receive an order confirmation once your order has been placed. If you believe you have placed an order but not received a confirmation, please contact

Once shipped, you will receive a dispatch notification with tracking information.

Please contact if you would like to change or cancel your order.

Please contact if your delivery address is wrong and we will do our best to amend this.

Most of our pieces are handmade to order, we ask that you allow 10 working days for your order to be processed and made, ready for shipping. We will always endeavour to deliver to you sooner than this if we are able to, however inevitably during busy periods we reach the latter end of this time frame. 

*Please note we will only dispatch orders on working days and not weekends.

Types Of Delivery We Offer:

  • Royal Mail Tracked 24
  • Royal Mail Tracked 48
  • Free Delivery for orders over £150 using Royal Mail Tracked 48

If you wish for a quicker shipping please get in touch prior to ordering and we can organise this for you. 


For information on our returns and exchange policy, click here.

Refunds are normally processed within 5-7 days. Should you experience any delay please contact the team for an update. 


Many of our products are handmade in our London studio and have a delicate nature. Our products all include care labels, but as a general guide we advise washing everything at 30 degrees. However, if your products become stained after use, 40 degrees will also be suitable.

Any product with beads on, DO NOT WASH in the washing machine. Hand wash only is required.

If you have any queries about caring for your products, please get in touch by emailing

The Lost Girls are always searching for new concept stores, pop-ups, fabulous creators and representatives.

For any wholesale enquiries, to request a line sheet or to find out more about The Lost Girls, please contact Aoife or Georgie at

Lost and Located is a guide to be lost in all the right ways. From recipes to recommendations, we will be sending out monthly mailers and updating you with weekly blogs on all things TLG.

If you would like to sign up, please do so here (new link to be implemented)

from members of our community and if this is something you would love to get involved with, please email us at

An option to unsubscribe from the newsletter can be found in our mailers, simply follow the link at the bottom of the email.

For more information, please head to our privacy policy page.

We operate Monday – Friday 9am-6pm and you get in touch with us via emailing us at regarding any enquiries you may have.


For products you can customise yourself via our website, we offer machine embroidery carried out in house by The Lost Girls. 

We also offer hand embroidery, which you can find out more information by emailing us at

Yes, The Lost Girls currently only offers this service in house. However, we are always happy to help offer our design services such as artwork designs and sourcing towards bespoke projects. Please get in touch with for more information.

We currently have a selected range of products, materials, colours, and styles available for you to choose from under our ‘personalise’ tab.

Each product that is available to personalise will have a personalise tab underneath and steps you can follow to customise your product.

Currently on our website, we are only offering embroidery customisation with text. However, if you are looking for something specific such as a motif or logo, please get in touch with

For large orders, please feel free to get in touch with us by emailing

No, we can work with many different materials using our machine and hand embroidery techniques. If you would like to discuss a bespoke project, please get in touch with


Please see our rental guide here